Courses @ UNIRAZAK

Introduction to Public Administration and Services

Credit

3

Level of Study

Bachelor Degree

Synopsis

Public sector organisations have a multiplicity of stakeholders at local, regional and national levels and exhibit distinctive governance arrangements in terms of decision-making, performance and accountability. Set within the context of contemporary political, social, economic, and administrative realities, this introductory module in public administration explores responsive, equitable, effective, efficient, and accountable governance processes, public policies, and institutional-base programs. It examines from a multidisciplinary perspective, those essential competencies, values, and issues important to public service organisations and the importance of public policy at the local, state, national and international levels.

Learning Outcomes

  • Describe the concepts, theories and issues of public administration.
  • Identify fundamental issues and suggest solutions in public administration.
  • Demonstrate effective communication in discussing public administration issues.
  • Analyse the roles of various stakeholders involved in public administration sphere.
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