Courses @ UNIRAZAK

This course focus on theories and learning priciples of quality management. Student will learn fundamental knowledge of system that serves to control quality in the critical activities of an organization by bringing together resources, equipment, people and procedures. It uses techniques and principles such as quality function deployment, Taguchi method, service quality management, quality audits and Six Sigma to control quality in every sphere of activity in an organization.

• Describe the principles of quality management systems.
• Analyze appropriate tools and techniques for controlling, improving and measuring quality.
• Identify strategic issues in quality management, including current issues developments and quality implementation plans.