Our Master of Business Administration (Services Management), accredited by CMI (UK), equips you to become a service-focused leader capable of driving excellence in today’s dynamic service industries. The programme develops your ability to think critically and creatively, solve complex organisational challenges, and provide strong managerial leadership in any service environment.
By completing this programme, you can attain Chartered Manager status, opening the door to countless opportunities to apply effective leadership across diverse service sectors, anywhere in the world.
Programme Objectives
Apply knowledge in practice: Gain the skills to articulate and implement relevant business theories, principles, and best practices tailored to your organisation.
Lead service excellence: Develop expertise in customer and supplier relationship management, delivering value-added processes with strong communication skills.
Think strategically in a global context: Learn to formulate, communicate, and execute strategies while demonstrating cross-cultural sensitivity and understanding the needs of diverse stakeholders.
A pass with a minimum CGPA of 2.75 or equivalent, as accepted by the University Senate; or equivalent with minimum CGPA of 2.50 and not meeting CGPA of 2.75, can be accepted subject to a minimum of 2 years working experience in relevant field; or equivalent not meeting CGPA of 2.50, can be accepted subject to a minimum of 5 years working experience in relevant field.
A minimum score of Band 6.0 in the International English Language Testing System (IELTS); or minimum score of 550 for a paper-based total or 80 for an Internet based total for the Test of English as a Foreign Language (TOEFL); or minimum of Grade C in First Cambridge English (FCE) minimum scale 169, or B2 in CEFR, or Pearson Test of English (PTE 50-58) as required proficiency; or a recognized first degree undertaken in English medium; or successful attainment of FCE minimum of Grade C (169) conducted by the Centre for English Language (CEL) within 12 months from the date of entry with conditional offer letter.
Note: The validity period for IELTS and TOEFL is two years from the date awarded.
Have questions about our programme fees? Our Marketing Department will be happy to assist you at 03-2730 7030.
Graduates of the Master of Business Administration (Services Management) are prepared to take on leadership roles across a wide range of service industries. Your career could take you to top management positions such as:
Chief Operating Officer (COO): Oversee operations, drive strategic initiatives, and shape the future of organisations.
General Manager: Lead teams, manage resources, and ensure excellence in service delivery.
Operations Manager: Streamline processes, improve efficiency, and enhance customer satisfaction.
Business Development Manager – Services Sector: Identify growth opportunities, build client relationships, and expand your organisation’s reach.
Business Development Manager – Sub-Sectors: Specialise in niche areas such as hospitality, healthcare, finance, or retail, driving innovation and profitability.
With your CMI-accredited MBA, the possibilities are limitless. You can lead, innovate, and make a real impact in any service-driven organisation, anywhere in the world.
Ready to take your passion further? Continue your studies with us and advance to the next level through our diverse pathway options. Whether you want to deepen your expertise or broaden your career opportunities, we are here to support your growth every step of the way.
+6011-5413 6141 [WhatsApp] | +603-2730 7030 [Sales & Marketing] |
+603 2730 7000 | +603 2730 7070 |
crm@unirazak.edu.my | info@unirazak.edu.my
