Courses @ UNIRAZAK

This course provides a general introduction to service operations management. This course aims to familiarize the student with the major operational problems and issues that confront managers of services, and provide with language, concepts, insights and tools to deal with these issues in order to gain competitive advantage through operations.

• Descibe the unique challenges in managing excellent service operations.
• Demonstrate analytical tools specific to service industries.
• Develop the ability to design and deliver operations to achieve competitive advantage in services.